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Welcome to Robou Aldar (“we”, “us”, or “our”). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or use our website Roboualdar.com or mobile applications (collectively, the “Platform”).

By using the Platform, you agree to this Privacy Policy.

1. Information We Collect

We may collect the following types of personal information:

a. Information You Provide

  • Name, email address, phone number
  • Identity documents (e.g., Emirates ID, passport copy)
  • Payment and billing information
  • Booking details and communication with Hosts or Guests

b. Automatically Collected Data

  • IP address, browser type, device information
  • Location data (with your consent)
  • Usage data (pages visited, time on site, interactions)

c. Information from Third Parties

  • Payment processors (e.g., Stripe, PayTabs)
  • Government regulatory bodies (for license verification)
  • Social media accounts (if you sign up via Google or Facebook)

2. How We Use Your Information

We use your personal data to:

  • Create and manage your account
  • Facilitate bookings and payments between Guests and Hosts
  • Verify identity for compliance and safety
  • Communicate important updates or marketing offers (with your consent)
  • Comply with UAE legal obligations and tourism authority requirements (e.g., DTCM)
  • Detect and prevent fraud or unauthorized activity

3. Legal Basis for Processing

We process your data under one or more of the following legal bases:

  • Your consent
  • The necessity to perform a contract
  • To comply with legal obligations (e.g., local housing laws, tourism licensing)
  • Our legitimate interests, such as improving our services

4. Sharing Your Information

We do not sell your personal information. We may share it with:

  • Hosts and Guests (to complete bookings)
  • Third-party service providers (e.g., payment processors, identity verification tools)
  • Legal or regulatory authorities if required by UAE law
  • Analytics or marketing platforms (with consent and for service improvement only)

5. Data Storage and Security

  • Your data is stored securely on servers hosted in the UAE or approved international jurisdictions.
  • We use encryption, firewalls, and secure access protocols to protect your information.
  • Only authorized personnel have access to your data.

6. Your Rights

Depending on your location and applicable laws, you may have the right to:

  • Access or correct your personal data
  • Request data deletion (where legally permissible)
  • Withdraw consent at any time
  • Object to or restrict processing

To make a request, email us at privacy@roboualdar.ae

7. Cookies and Tracking Technologies

We use cookies to:

  • Enable essential platform functionality
  • Analyze website traffic and usage patterns
  • Personalize user experience and ads (only with consent)

You can manage your cookie preferences through your browser settings.

8. Children’s Privacy

Our Platform is not intended for use by individuals under the age of 18. We do not knowingly collect data from minors.

9. International Transfers

If your data is transferred outside the UAE, we ensure appropriate safeguards are in place as required by UAE data protection laws and international standards.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting a notice on our Platform or via email.

11. Contact Us

For questions or concerns about this Privacy Policy:

📧 Email: info@roboualdar.com
📍 Address: Robou Aldar, DownTown Dubai, UAE